Consulting Services

IT Service Management Consulting

With today’s technology changing – sometimes faster than the speed of business – it becomes much more difficult to gauge how effectively your organization’s technology is supporting and enhancing your key business needs and organizational strategies. We focus on the long-term strategic needs of your organization and the relationship between Information Technology and the business. With our extensive technical and business experience, we offer practical and balanced IT Service Management guidance that fosters innovation and drives improvements while maintaining alignment with the needs of your business.  This results in improved organizational efficiency and greater return on investment.

Whether for tactical project execution or at the strategic level, we develop holistic solutions that clearly identify needs and opportunities while creating a realistic plan that delivers practical, actionable steps for your people, processes, and technologies.

IT Service Management That Meets Your Needs

IT Strategy

We specialize in helping companies integrate business strategy with IT planning and tools investment, setting a course for greater business success.  We help your IT organization:

  • Optimize existing IT investments for increased ROI
  • Alignment technology needs with business opportunities to improve effectiveness
  • Better leverage technology innovation for strong competitive differentiation
  • Utilize technology to position your organization for future business plans

With substantial experience in both business strategy and information technology, we help you develop an IT strategy that integrates with the overall business strategy, setting a course for greater business success over both the short and long term.

Vendor Management

From contract and performance measures to hands on project management, we ensure your vendors are aligned with your technology and business needs.  We provide support in the management of third party vendors for large integration projects so that both your resources and the vendors’ team(s) are unified toward successful project completion.  Through governance and oversight of the vendors, we make certain that your technology and business needs will be met and the risk for business disruption during implementation is reduced.

Portfolio & Release Management

We help you establish your portfolio of information technology assets and perform analysis against that portfolio to identify opportunities for consolidation, decommissioning, as well as implementation.

We help you to establish a release management process to enable a rhythmic deployment cycle.  This reduces disruption to the business and ensures alignment of expectations across both the IT organization and the business departments.

Managed RFP & Vendor Selection

Implementation of new software carries with it substantial risk for most organizations.  Having assisted numerous government and private entities with the replacement of key software from finance and human resources to enterprise resource planning (ERP) systems, we help you navigate the selection and implementation challenges to minimize risk and costs.

From the beginning of scope development and requirements gathering all the way through selection, we work with you to ensure you select a software solution that ultimately meets your needs – both today and in the future.

Through the capture of current and future state requirements as well as business processes, we develop a detailed and clearly communicated Request for Proposal (RFP).  We provide a comprehensive evaluation of the vendors’ response and software demonstrations to enable a strong business decision.  Once you select a vendor, we then assist you in review and execution of a tight contract.

RFP Development

From scope definition all the way through requirements identification we craft RFPs for both the government and private sectors.  If the project being planned is transformational in nature, we will conduct both current and future state captures.  Through a detailed and clearly communicated RFP, we reduce your risk of missed assumptions and expectation gaps that could impact implementation.  Our approach develops an RFP that minimizes the risk of misalignment and failure during the vetting cycle rather than after agreements have been signed and dollars have been spent.

Methodology Development

We don’t take a methodology off the shelf and force you into it.  We want to understand your business drivers, culture, and strategy to ultimately craft a tailored methodology that works within the structure of your business and will be sustainable.  Our methodology development services includes:

  • Project Management Methodologies
  • Project Management Office (PMO) Implementations
  • Requirements Gathering Processes
  • Requirements Management Processes
  • Software Development Lifecycle
  • Agile Implementations


When you are resource constrained with more projects than you can manage or have a large project that is outside your typical expertise, we can provide you with temporary staff augmentation for business analysis and project management.  Our consultants manage projects from beginning to end and ensure requirements are at the quality needed to provide the software or the solution the business seeks.  Trained and experienced in business requirements, business process, and project management we are able to rapidly provide core solution(s) to meet your business need.

Business Analysis & Requirement Services

We use a number of techniques and methods to ensure your technical teams understand the needs of the business and vice versa. Through requirements gathering and management services, we provide you with defined business architecture.  Having both business and IT backgrounds, our consultants broker the dialogue between business lines and your technical teams, which is where most requirements gaps and issues develop.

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