Conflict Resolution and Management In the Workplace

We’ve all been there: butting heads with a boss, colleague, or friend. Conflict exists in everyday life and work; there’s no way to completely escape it. It’s stressful, and if not managed, it can escalate quickly and derail projects, disengage employees, and impact the bottom-line. Fortunately, Conflict Resolution and Management is a skill: You can learn to resolve and manage conflict in a positive manner!

With practical and hands-on components, participants will identify common workplace conflicts, how constructive conflict can benefit the organization, and how to either avoid or reduce non-constructive conflict significantly. Discussions will be facilitated to help participants understand conflict styles and how people respond to conflict.

What you’ll learn:

  • Understand styles of conflict reaction
  • Discover communication preferences within the team
  • Apply conflict avoidance strategies
  • Practice steps for addressing and resolving conflict

Earn 4 CEUs/PDUs to apply toward your SHRM and PMI certification requirements.

November 6th, 2018
8:30 AM - 12:30 PM

Class Location:
Tulsa, OK
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Very fun and engaging. Best part of Persimmon's classes is that they are interactive and not a lecture.

- Destiny S.

This was very useful course for both dealing with conflict that we are involved in as well as helping others with theirs. Recommended for not only leaders but anyone working with people.

- Jason F.

Good discussions and involvement of class; I received tools and learned about communication with managers to resolve the conflict between customers and co-workers.

- Asha
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