Classes

Conflict Resolution and Management in the Workplace

We’ve all been there: butting heads with a boss, colleague, or friend. Conflict exists in everyday life and work; there’s no way to completely escape it. It’s stressful, and if not managed, it can escalate quickly and derail projects, disengage employees, and impact the bottom-line. Fortunately, Conflict Resolution and Management is a skill: You can learn to resolve and manage conflict in a positive manner!

With practical and hands-on components, participants will identify common workplace conflicts, how constructive conflict can benefit the organization, and how to either avoid or reduce non-constructive conflict significantly. Discussions will be facilitated to help participants understand conflict styles and how people respond to conflict.

Benefits

  • Understand styles of conflict reaction
  • Discover communication preferences within the team
  • Apply conflict avoidance strategies
  • Practice steps for addressing and resolving conflict

Details

Date: May 8th, 2018
Time: 8:30 AM – 12:30 PM
Location: The Persimmon Group, Tulsa
Price: $199

Course Includes: Course workbook, handouts, a certificate for PDU credits (3.5) and snacks.