Leading Difficult Conversations In-Person and Online

*Please note the microlearning session dates were recently updated.

You know you need to talk. You’ve been putting off the conversation for days, perhaps even weeks. Sound familiar? Leading difficult conversations are a part of life, and certainly a part of work. As tempting as it is to avoid them, the consequences of conflict avoidance can be devastating to individual relationships and organizational culture.

If you’re stuck in a loop of “duck and cover” at work, it may be time to up-level your ability to initiate and lead difficult conversations. This targeted microlearning session will equip you to do just that, giving you tools to navigate your toughest conversations, both in-person and online. You will learn how to:

  • Initiate difficult conversations
  • Define what success looks like for your tough conversation
  • Clearly express your needs and address the needs of others
  • Give and receive critical feedback
  • Adjust your approach for in-person and online settings


Cindy Harp is a sought-after executive coach whose passion is working with leaders and leadership teams to generate better business performance through culture-building. In addition to her coaching work, Cindy is a practicing executive herself, serving as Vice President of Advisory Services at The Persimmon Group, a management consulting organization based in the Midwest. Cindy has served as COO for multiple private and non-profit organizations and, a Senior Advisor for Investor Relations of a Fortune 500 company.

July 28th, 2020
10:00 AM - 11:15 AM CT

Class Location:
Live Virtual Training
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Persimmon does a great job of giving me the opportunity to maximize "bang for buck" by providing lots of actionable items, food for thought, and summary of tactics in a short amount of time.

Littleton Legal

Cindy was great! The material was spot on for what I needed.

Explorer Pipeline

Fantastic job! Very passionate with delivery. I was engaged.

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