Giving and Receiving Feedback

Giving and receiving feedback is one of the toughest jobs a manager faces. Just the thought of having to provide candid feedback about performance can make one break out it in sweat. Yet it is also one of the most important jobs a manager faces. It has a direct impact on your organization’s bottom line. Studies show that most employees desire feedback, and how it is given can directly impact employee satisfaction and retention. Giving constructive criticism and advice opens the door to discussion and problem solving, and is essential to personal growth and development.

Improve this crucial skill through our course, geared toward helping managers and supervisors develop and better manage employee performance. Participants will learn to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance.

Leveraging personal experiences, real-life examples, exercises and role play of scenarios in a safe environment, this course provides practical frameworks and tools to enhance the effectiveness of feedback and ultimately, improve employee performance. This course will also touch on performance management practices and how various approaches can benefit or hinder the achievement of organizational goals.


  • Understanding the components of delivering effective feedback
  • Identifying ways to receive feedback in a way that maintains the relationship and encourages addition feedback
  • Using your performance management practices to help reach organizational goals

Earn 4 CEUs/PDUs to apply toward your SHRM and PMI education requirements.

November 15th, 2018
8:30 AM - 12:30 PM

Class Location:
Tulsa, OK
Map »

One of the better courses I have taken in the last couple of years. It is immediately applicable.

- Glenn E

I thought it was great! This course provided valuable tools for both giving and receiving feedback. It added concrete steps to what can sometimes feel like a more philosophical exercise. It also allowed me to become more self-aware of the areas I personally need to improve in.

- Lynette B.

This course was excellent. I found the topics engaging and relevant to my job. I will be able to use several skills in my job immediately.

- Michael H.
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