Difficult Conversations


Duration | Half-day
Audience | People who want to successfully approach difficult conversations

Course Includes:

  • Participant workbook
  • Course handouts

Whether a person is trying to resolve a conflict or motivate someone to improve their behavior or performance, difficult conversations often ignite into arguments. Consequently, the communication effort is then derailed from its original intent and can negatively affect relationships. This course provides participants with tips to enhance their ability to share bad news in a constructive manner and helps them resolve conflict effectively and efficiently, thereby keeping relationships intact.


  • Enhance ability to conduct difficult conversations in a constructive manner
  • Resolve conflict in a more effective and efficient manner
  • Prepare participants for performance feedback conversations
  • Learn the difference between positive, negative, and constructive feedback

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