Classes

Customer Service Solutions

Level

Details:
Duration | Half-day
Audience | Team members and general staff

Course Includes:

  • Participant workbook
  • Course handouts

Description:
Customer Service Solutions offers practical methods for providing the highest quality of service to customers. The class discusses the benefits of excellent customer service in a very hands-on and practical manner.  Participants learn and practice methods that create the best experience for the customers.  The course provides practical solutions, such as strategies, action planning, and benchmarking techniques, that will equip participants to achieve excellent customer service. The course also specifically focuses on the most effective ways to manage difficult customer behaviors. Participants will discuss why and how communications break down and review basic interpersonal skills. The class includes many scenario-based team exercises.

Benefits:

  • Learn how to identify all the different types of customers
  • Understand how to create the best customer experience
  • Recognize difficult customer behaviors and assess the customers’ true needs
  • Understand basic human interpersonal skills
  • Utilize strategies, action plans, and benchmarking techniques